Use of the website does not imply that the user must provide any information regarding their identity and may not be associated with a specific user by the company. Should personal data be provided, this data shall be collected and used under the limitations and rights set out in the implementing regulation.
WHO IS THE DATA CONTROLLER?
Company name: Green Pharm
Address: 293 Roodeplaat, South Africa
Telephone: 083 595 4400
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
At Green Pharm we process your personal data for the following purposes:
Development, fulfilment and execution of the sales contract regarding the products you have purchased, or any other contract between the parties.
Respond to your request.
Provide you with information about Green Pharm's products, including, in connection with such products, sending commercial communications by e-mail or any other equivalent electronic means of communication, as well as through telephone calls.
WHAT IS THE LEGITIMATE BASIS FOR DATA PROCESSING?
The legal basis for processing your data is to comply with the contractual relationship governing purchases and their tracking, as well as the legitimate interest in the case of sending commercial information.
TO WHOM WILL YOUR DATA BE DISCLOSED?
Personal data will not be disclosed to third parties unless legally required.
HOW LONG WILL WE KEEP YOUR DATA?
The data will be kept provided you do not unsubscribe from the newsletter.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
You are entitled to obtain confirmation whether at Green Pharm we are processing personal data concerning you. You also have the right to access your personal data, to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request a restriction on the processing of your data, in which case we will only keep your data for the purpose of handling complaints. On grounds relating to your personal situation, you may also object to the processing of your data.
Green Pharm will cease processing the data, except on compelling legitimate grounds or for the purpose of handling complaints. Please note that you may submit a complaint to the supervisory authority at any time.
HOW DID WE OBTAIN YOUR DATA?
The personal data we process has been provided directly by you on the different forms available on the website.
Only identification and financial data will be processed.
Green Pharm provides users with an online shopping service which allows them to purchase some of the items that we distribute through stores using a computer or mobile device. Users will also be able to take advantage of offers, gifts and special promotions designed specifically for them.
We invite you to read the following General Conditions that apply to purchases of Green Pharm products made using this website. In this context, use of the website means that the user agrees with the General Conditions. If you have any questions, please contact our customer services department.
LIABILITY AND EXEMPTION FROM LIABILITY
Our responsibility in connection with any product acquired on our website is limited strictly to the purchase price of the product in question.
Nothing in these purchase conditions excludes or limits our liability in any way:
In case of death or personal injury caused by our negligence.
In case of fraud or counterfeit.
With regard to any matters where we may not waive liability by law, we will restrict or attempt to restrict our liability.
Notwithstanding the previous paragraph and insofar as permitted by law, and except when the present conditions provide otherwise, we accept no liability for indirect damages stemming from the main loss or damage that may occur in any way, whether caused by tort (including negligence), breach of contract or other circumstances, even when these were foreseeable, including but not limited to the following:
Loss of income or sales
Loss of business
Loss of profit or of contracts
Loss of savings foreseen
Loss of data
Loss of management time or office hours
Due to the open nature of this website and the risk of errors that may occur when storing and transmitting digital information, we do not guarantee the accuracy or security of the information transmitted or obtained by means of this website unless expressly stated to the contrary.
All descriptions of products, information and materials appearing on this website are supplied “as seen” and without express, implicit guarantees or any others.
As far as possible as permitted by law, we exclude all guarantees, notwithstanding anything that may not lawfully be excluded from consumers.
The provisions of this clause do not affect your statutory rights as a consumer, nor your right to cancel the contract.
RIGHT TO CHANGE THESE CONDITIONS
We reserve the right to review and amend these Terms and Conditions at any time.
You are subject to the policies and Conditions in force at the time of placing each order, unless by law or governmental bodies we must make changes to our policies, Terms or Privacy Statement, in which case, any changes will also affect orders previously placed by you.
The applicable laws require that some of the information or communications that we sent be in writing. By using this website, you agree that most communication between us will be electronic, either via email or by posting notices on this website. For contractual purposes, the user consents to this electronic means of communication and acknowledges that all contracts, notices, information and other communications that we send electronically comply with the legal requirements for written communication. This condition does not affect your statutory rights.
ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The contract between you, the user, and us is binding on both parties and on our respective successors and right-holders.
The user may not transfer, assign, encumber or otherwise dispose of a contract or any of the rights or obligations arising thereof in their favour, without our prior written consent.
We may transfer, assign, encumber or otherwise dispose of a contract or any of the rights or obligations arising out of it in our favour, at any time during the contractual term.
To avoid any doubt, said transfers, assignments, encumbrances or other transfers will not affect the rights users as consumers recognised by law or cancel, reduce or limit in any way any warranties, whether expressed or implied, that we may have granted.
CIRCUMSTANCES OUTSIDE OUR CONTROL
We will not be liable for any failure or delay in fulfilling any of our obligations under a contract caused by events outside our reasonable control ("Force majeure").
Force Majeure includes any act, event, lack of exercise, omission or accident beyond our reasonable control and includes, specifically, (without limitation) the following:
Strikes, lockouts or other industrial action
Civil unrest, riot, invasion, terrorist attack or terrorist threat, war (whether or not it has been declared or not) or threat or preparation for war
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private
Inability to use public or private telecommunications networks
Acts, decrees, legislation, regulations or restrictions of any government
Strike, failure or accidents involving sea or river transport, postal service or any other type of transport
Our obligation to comply with any contract is suspended during the period that the force majeure continues, and we will have an extended period during which to fulfil our obligation for the duration of that period. We will use reasonable means to end the Force Majeure or to find a solution to comply with our obligations under the contract despite the cause of major force.
If, during the contractual term, we do not insist on strict compliance with any of the obligations assumed therein or with any of these Conditions, or if we do not exercise any of the rights or remedies that we were entitled to exercise under that contract or these conditions, this fact shall not constitute a waiver of such rights or remedies nor shall it exonerate the user from the duty to comply with such obligations.
Our failure to demand compliance will not be construed as a waiver on our part to demand compliance on subsequent occasions.
No waiver on our part of any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to the user in writing in compliance with the paragraph on Notices above.
If any of these contractual conditions or provisions of a contract is deemed invalid, illegal or unenforceable in any way by a competent authority, the illegal conditions or provisions will be deleted and the remaining terms and provisions shall remain valid insofar as permitted by law.
INTEGRITY OF CONTRACT
These Terms and Conditions and any other document expressly referred to herein represent the entire agreement between you, the user, and us with regard to the subject of the Contract and supersede any other agreement, arrangement or earlier promise agreed between you and us verbally or in writing.
You, the user, and we, agree to enter into this contract, and do so without relying on any statements or promises made by the other party or information that could be inferred from any statement or written in the negotiations between the two prior to the contract, except where expressly mentioned in these Conditions.
Neither the user nor we will be able to claim on the basis of any doubtful verbal or written statements made by the other party before the date of this agreement (unless such an incorrect statement has been made fraudulently) and the only recourse available to the parties will be breach of contract as defined in these conditions.
OWNERSHIP OF WEBSITE CONTENT
All illustrations, designs, icons, graphics, photographs, images and any other elements that form part of the website are owned exclusively by Green Pharm.
The elements on this website are designed in order to offer Green Pharm branded goods on the website. Any copying or use of these elements does not confer any rights over the same. In this regard, any reproduction, publication, transfer, modification or distribution by any means of the configured elements (including software) of this web page is expressly prohibited.
APPLICABLE LAW AND JURISDICTION
Contracts to purchase products through our site are governed by Spanish law.
Any disputes arising out of or relating to such contracts shall be subject to the non-exclusive jurisdiction of South African courts.
If the user is entering into the contract as a consumer, nothing in this clause shall affect the rights recognised as such by current legislation.
The general Conditions drafted in English take precedence in case of conflicts between these and those in other languages.
INFORMATION ABOUT COOKIES
What is a cookie?
A cookie is a small text file that a website places in your PC, telephone or any other device, with information about your navigation in that website. Cookies are necessary to facilitate navigation and to make it friendlier, and they do not damage your computer.
Although in this policy the general term ‘cookies’ is used, being the principal method this website uses to store information, the browser's "local storage" space is used for the same purposes as the cookies. In this regard, all the information included in this section is also applicable to this "local storage".
What are cookies used for on this website?
Cookies are an essential part of how our website functions. The principal objectives of our cookies are to improve your navigational experience; for example, cookies help us to recognise you (if you are registered on our website), to record your preferences (language, country, etc.) during navigation, and for future visits, to manage your shopping cart, to allow you to make purchases, etc.
The information collected in the cookies also allows us to improve the website through estimates on the numbers and patterns of use, the adaptation of the website to the user's individual needs, the improved speed of the searches, etc.
What are cookies NOT used for on this website?
Who uses the information stored in cookies?
The information stored in cookies from our web site is used exclusively by us, except for that of Google Analytics, which is used and maintained by Google and by us for statistical purposes and the payment transactions analysis cookie that is generated only when a purchase is made and analysed by an external company in order to provide sufficient guarantees on the payment transactions.
Can I disable cookies?
Yes, cookies can be disabled. However, if you select this setting you may be unable to access certain parts of our website, it may cause less efficient browsing and you will not be able to take advantage of some of our services.
If you want to restrict, block or erase cookies from this website, you can do so by modifying your browser settings. While the parameterization of each browser is different, the cookies settings normally take place in the "Preferences" or "Tools" menus. For details on cookies settings on your browser, check your "Help" menu.
What specific cookies are used in this web site?
Below is a table with the different cookies used in this website with the purpose of each:
Identification and Authentication Cookies
These cookies are used to identify the user during the session, avoiding the need to repeat authentication processes on the website and accelerate some website processes.
They allow monitoring the website by means of the Google Analytics tool, which is a service provided by Google for obtaining information of the accesses of the users to the websites. Some of the data saved for subsequent analyses are: number of times a user visits the website, dates of the first and last visit of the user, duration of the visits, from what page the user accessed the website, what search engine the user used to reach the website or what link he clicked on, from what place of the world the user accesses, etc.
The configuration of these cookies is predetermined by the service offered by Google, for which reason we suggest that you consult the privacy page of Google Analytics, http://www.google.com/intl/es/analytics/privacyoverview.html, to obtain further Persistent Third parties information on the cookies that it uses and how to disable them (in the understanding that we are not responsible for the content or the veracity of the third-party websites).NOTE: In the above table the information that is not stored exactly in a cookie but rather in the browser space called "local storage", but whose processing and purpose is similar to that of a cookie is identified as "local storage". This list will be updated with the greatest speed possible as the website services change that are offered on this website. However, occasionally during this updating it could occur that the list no longer includes a cookie, although it always deals with cookies with identical aims as those that are recorded in this list.
SECURITY AND DATA CONFIDENTIALITY
All information provided by customers of Green Pharm will be used solely to process purchase orders, to facilitate navigation and purchase of the Green Pharm items as well as to inform you via e-mail and/or regular mail of new products, special offers and news related to this website and or Green Pharm in general. Green Pharm ensures that data provided by customers will not be shared with third parties or companies outside the Green Pharm.
In compliance with the provisions of Organic Law 15/1999, of 13 December, on Protection of Personal Data, you are hereby informed that the information you provide to us by completing this form will become part of a file owned by Green Pharm, called END CONSUMERS, notified to the Data Protection Agency, whose purpose is the commercial management, information about promotions, innovations, new products and commercial information.
We also inform you that you can exercise rights of access, rectification, cancellation and opposition at Green Pharm 293 Roodeplaat, or to the email address email@example.com, by formal request indicating name and surname, address for notification purposes, the request, date and signature of the person concerned.
All our transactions are protected by the Verisign security certificate that guarantees secure transmissions by SSL.
POLICY AGAINST FALSIFICATIONS
Because we know you are looking for high quality when buying Green Pharm both in the product and Customer care, we strive to be up your standards.
We also are concerned about you being scammed with a falsified product, with low quality.
At Green Pharm we take very seriously the fight against copies and falsifications, and work daily against this problem to block and end these illicit activities as soon as we know about them.
If you are concerned about falsifications and want to get sure the product you are buying is original, you can check out our Online Store, our Selling Points and our Authorized Selling points at your area at the OFFICIAL STORE LOCATOR. If you have any question regarding this or suspect a website or a social media profile is dedicated to illicit activities with our brand, please do not hesitate to inform us, so we’ll be able to take immediate actions. Please report it to firstname.lastname@example.org. Also, if you have any doubt regarding a specific site, you can contact us at email@example.com.
If you think a website or social media profile is selling falsification or copies of our products, we invite to read the following advice:
- Authorized selling points will never hide their information details. If you are not able to identify who’s behind a website (if you are unable to find a name, address, or contact details of a company or person) there’s a high chance you have found a person or website that sells falsifications.
- Abusive selling conditions. The falsifiers, generally also apply abusive or illegal selling conditions, and they don’t offer any guarantee on their products. Please, have in mind your rights as a consumer if you face any situation with these illegal selling conditions.
- Consider the value of our products. Have in mind that there’s generally a big gap between the price offered by the falsifiers and our Points of sale, Official Online store and Authorized Selling Points, facing the possibility of the product being very low quality or even receiving something totally different.
Green Pharm does not guarantee or takes any responsibility on any of the falsified products, or products not made by our manufacturers. If you find yourself having purchased a falsification and have any complaint, you’ll have to contact directly the vendor.
RIGHT OF WITHDRAWAL
You can exercise your right of withdrawal according to the existing South African Laws.